Last updated on 26-05-2025 12:52:04

• Eligibility for Refund: Refunds are applicable only for services purchased directly from Wizweb IT Solutions and must be requested within 7 days of payment or project initiation.
• Non-Refundable Cases: Refunds are not applicable after the project has been approved, passed the planning phase, or marked as delivered. Domain, hosting, third-party licenses, and completed design work are non-refundable.
• Project Cancellation by Client: If the client cancels the project after work has started, a partial refund may be issued based on the completed work, minus administrative fees and billed hours.
• Delayed Communication: If the client is unresponsive for over 14 days, the project will be considered abandoned and no refund will be provided.
• Work Quality Concerns: Clients dissatisfied with deliverables may request revisions within 7 days. If issues remain unresolved after multiple revisions, a partial refund may be considered at our discretion.
• Technical Issues: No refund for issues caused by client-side server or software mismanagement.
• Change of Mind: Refunds are not applicable if the client simply changes their mind after payment.
• Mode of Refund: Approved refunds will be processed within 7–10 business days via the original payment method.
• Dispute Resolution: All disputes will be resolved by Wizweb IT Solutions management after reviewing project progress and communication records.
• Policy Updates: Wizweb IT Solutions reserves the right to update or modify this refund policy at any time without prior notice.